{"id":20504,"date":"2024-06-20T05:29:14","date_gmt":"2024-06-20T03:29:14","guid":{"rendered":"https:\/\/serabella.ee\/kkk\/"},"modified":"2025-02-13T16:14:23","modified_gmt":"2025-02-13T14:14:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/serabella.ee\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]\n\t\t<div id=\"wd-\" class=\"wd-accordion wd-wpb  wd-style-default\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-active font-primary wd-fontsize-s text-left wd-opener-pos-left wd-font-weight-600\" data-accordion-index=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhen will my order be dispatched?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Orders will be dispatched within 1-3 business days after payment is received in our company&#8217;s account. We do not dispatch orders on weekends or public holidays.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-primary wd-fontsize-s text-left wd-opener-pos-left wd-font-weight-600\" data-accordion-index=\"1\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tMy order hasn&#039;t arrived yet. Where is it?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n<p data-start=\"0\" data-end=\"142\">You can track your order using the tracking code provided in the order confirmation email. Typically, the delivery time is 1-5 business days.<\/p>\n<p data-start=\"144\" data-end=\"272\" data-is-last-node=\"\">If you can&#8217;t find the tracking code or if there\u2019s another issue, feel free to contact our customer support at <a rel=\"noopener\" data-start=\"254\" data-end=\"271\">info@serabella.ee<\/a>.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-primary wd-fontsize-s text-left wd-opener-pos-left wd-font-weight-600\" data-accordion-index=\"2\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow can I get a discount on my purchase?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n<p data-start=\"0\" data-end=\"135\">All Serabella e-store loyal customers receive a 5% discount on regular-priced items. You can join the loyalty program.<\/p>\n<p data-start=\"137\" data-end=\"282\">Additionally, all newsletter subscribers will receive a discount coupon for their first order.<\/p>\n<p data-start=\"284\" data-end=\"452\" data-is-last-node=\"\">Note: Discount coupons do not apply to perfumes. The 5% loyalty discount applies to perfumes. Coupons are valid only for regular-priced items (unless otherwise stated).<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-primary wd-fontsize-s text-left wd-opener-pos-left wd-font-weight-600\" data-accordion-index=\"3\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tI subscribed to the newsletter, but haven&#039;t received the confirmation email.\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n<p data-start=\"79\" data-end=\"202\">If you haven&#8217;t received the confirmation email, please check your spam or junk folder. Sometimes, emails can end up there.<\/p>\n<p data-start=\"204\" data-end=\"333\" data-is-last-node=\"\">If it&#8217;s not there, try subscribing again or reach out to our customer support at <a rel=\"noopener\" data-start=\"285\" data-end=\"302\">info@serabella.ee<\/a>, and we\u2019ll assist you further.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-primary wd-fontsize-s text-left wd-opener-pos-left wd-font-weight-600\" data-accordion-index=\"4\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow can I contact you?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>For any issues or questions, please email us at <strong data-start=\"48\" data-end=\"69\"><a rel=\"noopener\" data-start=\"50\" data-end=\"67\">info@serabella.ee<\/a><\/strong> or use the chat box located in the bottom right corner of the page. We will respond as soon as possible.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-20504","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Serabella<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/serabella.ee\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Serabella\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][\/vc_column][\/vc_row]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/serabella.ee\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Serabella\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-13T14:14:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/serabella.ee\/en\/faq\/\",\"url\":\"https:\/\/serabella.ee\/en\/faq\/\",\"name\":\"FAQ - Serabella\",\"isPartOf\":{\"@id\":\"https:\/\/serabella.ee\/#website\"},\"datePublished\":\"2024-06-20T03:29:14+00:00\",\"dateModified\":\"2025-02-13T14:14:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/serabella.ee\/en\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/serabella.ee\/en\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/serabella.ee\/en\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/serabella.ee\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/serabella.ee\/#website\",\"url\":\"https:\/\/serabella.ee\/\",\"name\":\"Serabella\",\"description\":\"Ilu- ja kosmeetikatoodete e-pood\ud83d\udc9c\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/serabella.ee\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Serabella","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/serabella.ee\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - Serabella","og_description":"[vc_row][vc_column][\/vc_column][\/vc_row]","og_url":"https:\/\/serabella.ee\/en\/faq\/","og_site_name":"Serabella","article_modified_time":"2025-02-13T14:14:23+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/serabella.ee\/en\/faq\/","url":"https:\/\/serabella.ee\/en\/faq\/","name":"FAQ - Serabella","isPartOf":{"@id":"https:\/\/serabella.ee\/#website"},"datePublished":"2024-06-20T03:29:14+00:00","dateModified":"2025-02-13T14:14:23+00:00","breadcrumb":{"@id":"https:\/\/serabella.ee\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/serabella.ee\/en\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/serabella.ee\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/serabella.ee\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/serabella.ee\/#website","url":"https:\/\/serabella.ee\/","name":"Serabella","description":"Ilu- ja kosmeetikatoodete e-pood\ud83d\udc9c","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/serabella.ee\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/serabella.ee\/en\/wp-json\/wp\/v2\/pages\/20504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/serabella.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/serabella.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/serabella.ee\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/serabella.ee\/en\/wp-json\/wp\/v2\/comments?post=20504"}],"version-history":[{"count":0,"href":"https:\/\/serabella.ee\/en\/wp-json\/wp\/v2\/pages\/20504\/revisions"}],"wp:attachment":[{"href":"https:\/\/serabella.ee\/en\/wp-json\/wp\/v2\/media?parent=20504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}